| Q1. |
What
kind of UPS provide lightening protection? |
| Q2.
|
What
should I do if my UPS doesn't work?
|
| Q3. |
Why
my UPS only run in battery mode and keeps beeping? |
| Q4.
|
Why
my UPS switch off in 2 min. after power failure? (For VESTA, VENUS
& HOPE models only)
|
| Q5.
|
Why
my UPS does not come with UPS software?
|
| Q6.
|
What
UPS software solutions do you provide? |
| Q7.
|
Should
I connect my UPS to all kinds of devices?
|
| Q8. |
Does
the UPSilon 2000 software come with my UPS compatible with Windows
XP? |
| |
|
| ------------------------------------------------------------------------------------------------------------------------ |
Q1. |
What kind of UPS provide
lightening protection? |
| |
We suggest that you may need to have a surge protection
device that is rated as providing primary surge protection for protecting
against lightening. Most of low VA rating UPS products including
our products are as secondary surge protection devices by UL. Therefore,
not only you need to consult with a professional electrician to
install a primary surge protection device at the point where utility
power enters your building but also you need to consult with a telephone
system installer to install primary surge protection device at your
telephone lines. |
| ------------------------------------------------------------------------------------------------------------------------ |
Q2. |
What should I do if my
UPS doesn't work? |
| |
It is mainly caused by weak battery. You may leave
the UPS charging overnight and see if it works. If it still does
not work, you may try to replace UPS batteries. For any question
about battery replacement for different models, please contact your
local Ablerex agent for technical support. |
| ------------------------------------------------------------------------------------------------------------------------ |
Q3. |
Why my UPS only run in
battery mode and keeps beeping? |
| |
Please check the following possibilities:
1. Please check if the input power cord is firmly connected to UPS
and to utility.
2. Please check if the utility power is over or under UPS input
voltage range. The UPS might always run in battery mode if the utility
voltage is not normal.
3. Please check if the fuse or input circuit breaker on the back
of the UPS is blown or tripped. As it might due to overload or power
surge, check the load level & utility power after you replace
the fuse. If none of the above possibilities is the cause, please
contact your local Ablerex agent for help. |
| ------------------------------------------------------------------------------------------------------------------------ |
Q4. |
Why my UPS switch off
in 2 min. after power failure? (For VESTA, VENUS & HOPE models
only) |
| |
Green mode feature can be found on early version of
VESTA, VENUS & HOPE series. When the UPS is connected with very
light load devices (I.e. 30 Watt), the green mode will be activated
and shut down UPS output power in 2 minutes after power failure
to save the battery power. To disable the green mode, you may connect
more load to the UPS. |
| ------------------------------------------------------------------------------------------------------------------------ |
Q5. |
Why my UPS does not come
with UPS software? |
| |
For small UPS, software is optional and it depends
on your need. For on-line UPS, we bundle UPSilon 2000 software with
each unit. The software provides varies monitoring functions as
it can monitor and control the UPS and utility status through Ethernet
& Internet. It can also automatically broadcast warning messages
through e-mail and pager. In addition, the software can save the
files, close O/S and shut down unattended computers automatically
when black out. We provide various UPS software solutions for most
kind of operating system like Windows, Novell NetWare, UNIX &
Linux etc. Please contact your local Ablerex agent for more information
about UPS software. |
| ------------------------------------------------------------------------------------------------------------------------ |
Q6. |
What UPS software solutions
do you provide? |
| |
We provide the complete range of UPS software for your
need. You may download the Introduction of UPS software from our
web-site for more detail. |
| ------------------------------------------------------------------------------------------------------------------------ |
Q7. |
Should I connect my UPS
to all kinds of devices? |
| |
The VENUS, HOPE, VESTA JUPITER & MARS series are
mainly designed for computer load only. It is not recommended to
use with generators, motors, inverters & laser printer. These
devices may either generate unstable voltage/frequency or draw big
current when operating, which might damage or overload the UPS.
Our HERCULES series can be used with more kinds of devices. If you
need to connect generators, motors, or inverters devices, Hercules
would be a better choice. Please consult with your local Ablerex
agent for proper solution. |
| ------------------------------------------------------------------------------------------------------------------------ |
Q8. |
Does the UPSilon 2000
software come with my UPS compatible with Windows XP? |
| |
Please check the version of the UPS software. You may
find the software version on the CD-R or in the UPSilon software.
If the software version number start with CD-331-xx, then it has
no problem to work with Windows XP.
If the software version you have is in the list below, then it is
also compatible with Windows XP.
version name/ released date
V2.01.10911 / 2001.9.18
V2.01.10108 / 2001.1.15
V2.01.01108 / 2000.11.15
V2.01.00908 / 2000.9.20
V2.01.00608 / 2000.6.22
V2.01.00331 / 2000.4.8
V2.0.00127 / 2000.2.17
V2.0.91221 / 2000.1.20
V2.0.91201 / 1999.12.01
If the software you have is neither of the above mentioned, please
contact your local Ablerex agent for an upgrade UPS software.
If the software version number start with CD-331-xx, then it has
no problem to work with Windows XP. If the software version you
have is in the list below, then it is also compatible with Windows
XP. Version name/ released date V2.01.10911 / 2001.9.18 V2.01.10108
/ 2001.1.15 V2.01.01108 / 2000.11.15 V2.01.00908 / 2000.9.20 V2.01.00608
/ 2000.6.22 V2.01.00331 / 2000.4.8 V2.0.00127 / 2000.2.17 V2.0.91221
/ 2000.1.20 V2.0.91201 / 1999.12.01 If the software you have is
neither of the above mentioned, please contact your local Ablerex
agent for an upgrade UPS software. |
